GENERAL TERMS & CONDITIONS

Úvodné ustanovenia

These general terms and conditions govern the rights and obligations of contracting parties arising from purchase contracts between seller
Business name: Milan Kvak - Reparo
Registered office: Dežerice 102, 957 03 Dežerice
Trade Register: Okresný úrad Bánovce nad Bebravou, No.: 310-12820
Company ID (IČO): 56976933
Tax ID (DIČ): 1128083649
VAT ID (IČ DPH): not a VAT payer
(hereinafter “seller”, “service center”, or “reparo”)
and the buyer, who is a subject meeting the definition of a consumer in accordance with the relevant legal regulations, and the subject of which is the purchase and sale of goods offered by the seller.

Identification and contact details of the seller:
Milan Kvak - Reparo,
Tax ID (DIČ): 1128083649
VAT ID (IČ DPH): not a VAT payer
Tel.: +421 944 151 855
Email: [email protected]

These general terms and conditions (hereinafter referred to as T&C) are an integral part of the purchase agreement. In the event that the seller and the buyer enter into a purchase agreement in which they agree on conditions that deviate from these T&C, the provisions of the purchase agreement shall take precedence over these T&C. Such agreed conditions must not be in conflict with the provisions of generally binding legal regulations that are mandatory for the contracting parties.
Conclusion of Purchase Contract & Information Obligations
1. The proposal to conclude a purchase contract is sent by buyer to the seller in the form of a completed and sent form on the seller's website, to which he sent the proposal to conclude a purchase contract, the subject of which is the transfer of ownership of the goods designated by the buyer for a consideration at the purchase price and under the conditions specified in this order (hereinafter referred to as the "order").
2. If the buyer has chosen to pay by bank transfer, he will receive an order summary by e-mail with a request for payment. The order will be confirmed only after the payment has been received and confirmed by the seller.
3. If necessary, all additional information regarding the buyer's order may be sent to the buyer's email address.
4. After receiving the payment, the Seller will then send information to the Buyer's e-mail address about whether the Buyer's order has been accepted (hereinafter referred to as "order acceptance"). The order acceptance contains information about the name and specification of the goods, the sale of which is the subject of the purchase contract, information about the price of the goods and/or other services, information about the expected delivery time of the goods, the name and information about the place where the goods are to be delivered and information about the price, conditions, method and date of transport of the goods to the agreed place of delivery of the goods to the Buyer, information about the Seller (business name, registered office, company ID, registration number in the Commercial Register, etc.), and possibly other necessary information.
5. The purchase contract is concluded by delivering the order acceptance in electronic or written form to the buyer.
6. The Seller informed the Buyer in a clear, unambiguous, understandable and unmistakable manner before sending the order and/or concluding the purchase contract about information regarding payment, commercial, shipping and other conditions, in particular:
7. 1. about the main characteristics of the goods to an extent appropriate to the type and nature of the goods and the form of provision of information, including on the relevant catalogue page of the e-commerce,
  2. about the business name and registered office of the seller, including on the relevant subpage of the seller's e-commerce and in Article I of these T&C, which are also located on the relevant subpage of the seller's e-commerce,
  3. about the seller's telephone number and other data that are important for the buyer's contact with the seller, in particular his e-mail address, also on the relevant subpage of the seller's e-commerce and in Article I of these T&C, which are also located on the relevant subpage of the seller's e-commerce,
  4. abut the selling price of the goods, the method by which it is calculated, if due to the nature of the goods the selling price cannot be determined in advance, the costs of transport, delivery, postage and other costs and fees and the fact that additional costs and fees may be included in the total price, if the costs and fees cannot be determined in advance, including on the relevant catalogue page of the seller's e-commerce store,
  5. about the terms of fulfillment, payment terms, delivery terms and the period within which the seller undertakes to deliver or provide the goods, including on the relevant e-commerce catalogue page,
  6. about the existence and duration of legal liability for defects in goods and the availability of a consumer guarantee if provided, the procedure for exercising rights arising from liability for defects, the conditions of after-sales service, if provided by the seller or manufacturer, including on the relevant e-commerce catalogue page,
  7. about the duration of the contract, if it is a contract concluded for a certain period of time, or the conditions for terminating the contract, if it is a contract concluded for an indefinite period of time or a contract whose validity is automatically extended; on the minimum duration of the buyer's obligations arising from the purchase contract, if the purchase contract entails such an obligation for the buyer
  8. about data on the functionality of the item with digital elements, digital content and digital service, including available technical protection measures and data on the compatibility and interoperability of the item with digital elements, digital content and digital service, which are known to the seller or which can reasonably be expected to be known to the seller,
  9. about the buyer's right to submit a request for redress to the seller in accordance with a special regulation, including a link to the website where information about the relevant alternative dispute resolution entity is published;
  10. about another means of online communication that allows the buyer to store on a durable medium the content of written communication with the seller, including the date and time of communication, if the seller uses it to communicate with the buyer,
  11. about the fact that the seller's address, at which the buyer may exercise rights arising from product liability, withdrawal from the contract, request for redress or submit another complaint, is identical to the address specified in point 2.f.ii. of this article,
  12. about the fact that the purchase price, for a specific buyer or for a group of buyers, will be determined on the basis of automated decision-making, including profiling, if such a situation occurs,
  13. about the price for the use of means of distance communication used in concluding the contract, if the price is calculated on the basis of an increased rate and if such a situation occurs,
  14. about the buyer's right to withdraw from the contract in accordance with the relevant legal provisions, on the conditions, time limit and procedure for exercising the right to withdraw from the contract; information on the buyer's obligation to bear the costs of returning the goods after withdrawing from the contract in accordance with the legal conditions and, in the case of a contract concluded at a distance, also the costs of returning the goods, which, due to their nature, cannot be returned by post; information on the buyer's obligation to pay the seller the price for the performance actually provided if the buyer withdraws from the contract in accordance with this point, the subject of which is the provision of a service, after giving explicit consent to the seller in accordance with the relevant legal provisions; information on the fact that the buyer is not entitled to withdraw from the contract in accordance with the relevant legal provisions, or information on the circumstances under which the buyer loses the right to withdraw from the contract. The information also includes the provision of a sample form to the buyer for withdrawal from the contract in accordance with the relevant legal provisions, which forms Annex No. 1 to these T&C.
  15. about the minimum duration of the buyer's obligation, if the contract implies such an obligation for the buyer,
  16. about the buyer's obligation to pay an advance or provide other financial security at the seller's request, on the conditions for their provision, if the contract implies such an obligation for the buyer
  17. about the existence of relevant codes of conduct that the seller has undertaken to comply with and the manner in which the buyer can familiarise himself with them or obtain their text,
  18. about that the purchase contract will be stored in electronic form by the seller and is available to the buyer after the buyer requests it in writing,
  19. about that the language offered for concluding the contract is Slovak,
Seller's rights and obligations
1. The seller is obliged to:
2. 1. deliver the subject matter of the purchase contract (goods) to the buyer on the basis of the purchase contract in accordance with the contract and the relevant legal regulations,
  2. deliver to the buyer in written or electronic form all documents necessary for the receipt and use of the goods and other documents prescribed by the applicable legal regulations of the Slovak Republic,
  3. ensure that the delivered goods comply with the applicable legal regulations of the Slovak Republic,
  4. immediately after the conclusion of the purchase contract, but no later than together with the delivery of the goods, provide the buyer with confirmation of the conclusion of the purchase contract on a durable medium, for example by e-mail. The confirmation must contain all the information specified in point 2.f., including the form for withdrawal from the purchase contract.
3. The seller has the right to proper and timely payment of the purchase price from the buyer for the goods.
4. If, due to the sale of stocks or unavailability of goods, the seller is unable to deliver the goods to the buyer within the period agreed in the purchase contract or at the agreed purchase price, the seller is obliged to offer the buyer a substitute performance or the option for the buyer to withdraw from the purchase contract and the buyer is obliged to use one of these options. If the buyer does not accept the substitute performance offered by the seller within a reasonable period of time or does not withdraw from the purchase contract, the seller is entitled to withdraw from the purchase contract and if the buyer has already paid the purchase price or part thereof, the seller is obliged to return the already paid purchase price or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer.
Buyer's rights and obligations
1. The buyer is obliged to fulfill legal obligations, in particular to pay the purchase price, and the buyer was informed by the seller that the order includes the obligation to pay the price.
2. The buyer is in particular obliged to:
3. 1. take over the ordered and delivered goods,
  2. pay the agreed purchase price to the seller within the agreed maturity period, including the costs of delivering the goods,
  3. confirm receipt of the goods on the delivery note with his/her signature or the signature of a person authorized by him/her.
4. The buyer has the right, in particular, to delivery of goods under the agreed conditions.
Delivery terms
1. The usual expected availability of goods with their shipping date is listed for each item on the e-commerce website.
2. Unless the seller and the buyer have agreed otherwise in the purchase contract, the seller is obliged to deliver the goods to the buyer no later than 30 days from the date of conclusion of the purchase contract. The contracting parties have agreed that if the period specified in point 5.a. is longer, the period in point 5.a. applies. The period from the conclusion of the purchase contract to the last day of the delivery period of the goods according to this point is called the Time Range.
3. The Buyer is obliged to take delivery of the goods at the location agreed in the purchase contract or otherwise notified prior to delivery of the goods (hereinafter referred to as the “Location”). The Buyer is obliged to take delivery of the goods within the time frame.
4. If the seller delivers the goods to the buyer at the place and within the time frame, the buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person whom he authorizes to take over the goods in the event of his absence and to sign a protocol on the handover and takeover of the goods. The third party authorized to take over the goods is obliged to submit a copy of the order acceptance to the seller.
5. If the buyer does not take delivery of the goods delivered in accordance with the purchase contract, the seller is entitled to compensation for damages and the buyer is not entitled to redelivery of the goods unless the contracting parties agree otherwise.
6. In the event of collection of goods that have been paid for in advance, the seller or his contractual partner may request the presentation of an identification card (ID card or passport) in order to prevent damage and prevent the legalization of proceeds from crime.
7. The buyer is not entitled to set off any of his claims against the seller's claims without the seller's written consent, with the exception of if the seller partially or completely fails to fulfill his obligations.
8. The buyer is entitled to withdraw from the purchase contract in the event of non-delivery of the goods by the seller within the agreed period and not within the period specified in the written notice, and the seller is obliged to return to the buyer the part of the purchase price already paid within 14 days of delivery of the withdrawal from the purchase contract. A written notice is not required for reasons specified by law.
9. In the event that a winner wins a competition organized by Reparo, the winner is obliged to claim the prize within 30 calendar days from the date on which Reparo announced the results of such competition. The winner's claim to the prize expires upon the expiry of this period, when the prize will be forfeited to the organizer.
10. The color display of the goods on the monitor may not exactly correspond to the real color shades as the buyer will perceive them in reality. The display of color shades also depends on the quality of the display monitor or other display device used.
11. The buyer is obliged to check the goods and their packaging immediately after delivery in the presence of the seller's representative. In the event that a defect in the goods (including a defect in the packaging) is found and/or if the shipment is incomplete (a lower number of goods or the ordered goods are missing), the seller is obliged to enable the buyer to make a record of the extent and nature of the defect in the goods, the correctness of which shall be confirmed by the seller. Based on the record thus made and delivered to the seller, the buyer may subsequently refuse to accept the delivered goods with a defect or confirm the delivery of the goods with a defect and subsequently, pursuant to Art. 8 of these T&C, claim claims for defects in the goods.
Purchase price and payment terms
1. The purchase price for the goods is agreed in the purchase contract between the seller and the buyer and the price stated in the order acceptance (hereinafter referred to as the "purchase price") is decisive. If the purchase price stated in the order delivery confirmation is higher than the price for identical goods stated in the e-commerce offer at the time the order is sent by the buyer, the seller will deliver an electronic message to the buyer with information about the offer of a new purchase price at a different amount, which is considered the seller's proposal to conclude a new purchase contract, which the buyer must explicitly confirm by e-mail or in writing in order for the purchase contract to be validly concluded.
2. The buyer is obliged to pay the seller the purchase price, including the costs of delivering the goods, in cash or by payment card upon personal receipt of the goods, cash on delivery at the place of delivery of the goods or by bank transfer to the seller's account specified in the order acceptance or on the seller's website before receipt of the goods.
3. If the buyer pays the purchase price to the seller by bank transfer, the day of payment is considered the day on which the entire purchase price was credited to the seller's account.
4. The buyer is obliged to pay the seller the purchase price for the agreed goods within the period specified in the purchase contract, but no later than upon receipt of the goods.
5. If the buyer does not pay the seller the full purchase price by the time the goods are delivered to the place of delivery and the contracting parties have not agreed on payment of the purchase price for the goods in installments, the seller is entitled to refuse to deliver the goods to the buyer. In the event of non-fulfillment of the payment obligation under this point, the seller is also entitled to withdraw from the contract.
6. The costs associated with the assembly and delivery to the floor/inside delivery of the goods are not included in the purchase price and the seller is not obliged to provide these services to the buyer.
7. The displayed purchase price for goods on any e-commerce website operated by the seller does not include the price for shipping the goods or other optional services. All promotions are valid while supplies last, unless otherwise stated for a specific product.
8. The seller reserves the right to adjust the price of the goods listed on any e-commerce website operated by the seller at any time. The change in the price of the goods does not apply to purchase contracts concluded before the price change, regardless of whether the goods have not yet been delivered.
Acquisition of ownership and transfer of risk of damage to the goods
1. Upon receipt of the goods at the agreed location, ownership of the goods passes to the buyer.
2. The risk of damage to the goods passes to the buyer at the time when the buyer or a third party authorized by the buyer takes over the goods from the seller or from his representative authorized to deliver the goods, or if he fails to do so in a timely manner, at the time when the seller allows the buyer to handle the goods and the buyer does not take over the goods.
Liability for defects, Consumer guarantee, exercising claims for defects (complaints procedure)
1. If the seller is responsible for a defect in the goods, the buyer has the right to have the defect removed by repair or replacement, the right to an appropriate discount on the purchase price, or the right to withdraw from the purchase contract.
2. The choice and exercise of claims pursuant to point 8.a of these T&C is governed by the relevant legal regulations.
3. The seller informed the buyer about his rights arising from defects in the goods, which he has under the relevant legal regulations and the concluded contract, also by placing these T&C on the relevant subpage of the seller's e-commerce website and the buyer had the opportunity to familiarize himself with them before sending the order.
4. The seller is liable for defects in the goods in accordance with the applicable regulations of the Slovak Republic and the buyer is obliged to claim for defects in the goods from the seller or a designated person. The seller is liable for any defect that the goods sold have at the time of their delivery and that becomes apparent within two years of the delivery of the goods. If the subject of the purchase is goods with digital elements, in which the digital content is to be delivered or the digital service is to be provided continuously during the agreed period, the seller is liable for any defect in the digital content or digital service that occurs or becomes apparent during the entire agreed period, but at least within two years of the delivery of the goods with digital elements. For new goods (new goods are used goods that have subsequently been inspected by our experts and are marked as such) and for used goods (used goods are goods marked as such that are used or repaired without defects, and the completeness of the packaging does not prevent the full use of the product), the contracting parties have agreed to be liable for defects in the goods for a period of 12 months from the date of delivery of the goods;
5. If the goods show defects, the buyer has the right to assert related claims by pointing out the defect at any of the seller's establishments, at another person of whom the seller informed the buyer before the conclusion of the contract, or by means of distance communication at the address of the seller's registered office or place of business or at another address of which the seller informed the buyer upon conclusion of the contract or after the conclusion of the contract. In order to point out the defect, it is also necessary to present the defective goods, unless otherwise agreed. The seller recommends insuring the goods when sending them. The seller does not accept cash on delivery shipments. The buyer is obliged to truthfully provide all required information, in particular to accurately indicate the type and extent of the defect in the goods; the buyer shall also indicate which of his rights he is exercising.
6. The procedure for claiming defects in goods that can be delivered to the seller begins on the day when all of the following conditions are cumulatively met:
7. 1. delivery of the notice of error,
  2. delivery of goods from the buyer to the seller or a designated person,
  3. delivery of access codes, passwords, etc. to the goods to the seller, if this data is necessary for the proper processing of the claim;
8. If the subject of the claim is goods that cannot be objectively delivered to the seller or that are permanently installed, the buyer is, in addition to meeting the conditions under points 8.f.i. and 8.f.iii. of these GTC, obliged to provide all necessary cooperation for the inspection of the goods by the seller or a third party designated by the seller. The procedure for a claim for defects in goods relating to goods that cannot be objectively delivered to the seller or that are permanently installed begins on the day on which the inspection of the goods was carried out in accordance with the first sentence. However, if the seller or a third party designated by him, despite the necessary cooperation provided by the buyer, does not ensure the inspection within a reasonable period, but no later than 10 days from the delivery of the notice of the defect to the seller, the procedure begins on the day of delivery of the notice of the defect.
9. The seller or a designated person will issue the buyer a confirmation of the defect in accordance with the relevant legal regulations.
10. Liability for defects does not apply to defects of which the buyer was notified by the seller at the time of conclusion of the contract, or of which, taking into account the circumstances under which the purchase contract was concluded, the buyer should have known.
11. The seller is not responsible for defects in the goods:
12. 1. if the buyer has not exercised his right regarding the seller's liability for a defect in the goods within the legally specified deadlines,
  2. if is a defect in the goods mechanical damage to the goods caused by the buyer,
  3. if the defect in the goods is a reduced battery capacity,
  4. if the defect in the goods arose from the use of the goods in conditions that do not correspond to the natural environment of the goods in terms of intensity, humidity, chemical and mechanical influences,
  5. if the defect in the goods arose from improper handling, service, or neglect of care for the goods,
  6. if the defect in the goods arose due to damage to the goods due to excessive loading, or use contrary to the conditions stated in the documentation or general principles of normal use of the goods,
  7. if the defect in the goods arose due to damage to the goods due to unavoidable and/or unforeseeable events,
  8. if the defect in the goods arose due to damage to the goods by accidental destruction and accidental deterioration,
  9. if the defect in the goods was caused by unprofessional intervention, damage by water, fire, static or atmospheric electricity or other force majeure,
  10. if the defect in the goods was caused by interference with the goods by an unauthorized person,
  11. if the shipment is not complete, or if there is an obvious error that the buyer could have discovered by checking the shipment upon delivery of the goods and which he did not resolve according to these T&C and did not notify the seller without undue delay
  12. manifested by horizontal and/or vertical lines on the display/display device, when this is a consequence of mechanical damage.
13. The contracting parties have agreed on a consumer warranty of 24 months from the date of delivery of the goods, unless a different period is specified for specific cases. For new goods and used goods, the contracting parties have agreed on a consumer warranty of 12 months from the date of delivery of the goods;
14. In the event of exchanging goods for new ones, the buyer will receive a document stating the exchange of goods, and any further claims for defects in the goods will be based on the purchase contract and this document. In the event of exchanging goods for new ones, the consumer warranty will begin to run again from the receipt of the new goods, but only for the new goods.
15. Claims under the consumer guarantee cannot be made if the buyer does not have a warranty certificate, proof of payment, or other document proving the buyer's purchase of the goods from the seller.
16. The handling of claims for defects in goods only applies to the defects stated in the defect notice.
17. For the purposes of this articleFor the purposes of this article
18. 1. a multiple occurrence of a recoverable error is considered to be a multiple occurrence of a recoverable error if the same recoverable error occurs more than twice.
  2. a large number of different recoverable errors is considered to be the occurrence of more than three different recoverable errors at the same time.
19. Regardless of the outcome of the claim, any subsequent claim for the same unique defect (not a defect of the same type) will be rejected.
20. In the case of a replacement Apple iPhone part (battery, display, camera depending on the iPhone model ...) on Apple devices, the message may appear: "Unable to verify that this iPhone uses a genuine Apple part (battery, display, camera depending on the iPhone model)".
  These messages do not affect the performance of the device in any way and will disappear from the lock screen after 4 days and will then only be visible in Settings. Getting this message does not affect the performance of the device.
21. If the buyer is not satisfied with the way in which the seller has handled the claim for a defect in the goods or if he believes that the seller has violated his rights, he has the option of contacting the seller with a request for redress. If the seller responds negatively to the request for redress or does not respond to it within 30 days from the date of its dispatch, the buyer has the right to file a motion to initiate an alternative resolution of his dispute pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts.
  
  The competent entity for alternative dispute resolution of consumer disputes with the seller is the Slovak Trade Inspection (currently the supervisory authority authorized to receive complaints in the event of violation of consumer rights or interests), Bajkalská 21/A, P.O.Box č.29, 827 99 Bratislava, www.soi.sk or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the buyer has the right to choose which of the listed alternative dispute resolution entities to contact.
  
  The buyer may use the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/, to submit a proposal for alternative resolution of his dispute.
Personal data and its protection
1. The contracting parties have agreed that the buyer is obliged to provide his/her name and surname, permanent residence, telephone number and e-mail address for the purposes of proper performance of the purchase contract.
2. The buyer who has registered in the online store can check and change the personal data provided at any time, as well as cancel their registration after logging in to the e-commerce website in the "user profile" section.
3. The Seller hereby informs the Buyer that, pursuant to Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), (hereinafter referred to as the "Regulation"), the Seller, as the information system operator, will process the Buyer's personal data in the process of concluding the purchase contract without his consent as the data subject, since the processing of the Buyer's personal data will be carried out by the Seller within the framework of pre-contractual relations with the Buyer and the processing of the Buyer's personal data is necessary for the performance of the purchase contract in which the Buyer acts as one of the contracting parties.
4. In accordance with Art. 6, para. 1, letter f) of the Regulation, after delivery of the ordered goods or services to the buyer, the seller may, based on legitimate interest, process the buyer's personal data also for the purposes of direct marketing and send information about new products, discounts and promotions on the offered goods or services to the buyer's e-mail address.
5. The seller undertakes to handle and dispose of the buyer's personal data in accordance with the applicable legal regulations of the Slovak Republic.
6. The seller declares that, in accordance with Article 5, paragraph 1, letters a) and b) of the Regulation, it will collect the Buyer's personal data exclusively for the purpose specified in these T&C.
7. The seller declares that for purposes other than those specified in these T&C, it will always collect the buyer's personal data separately on an adequate legal basis and will also ensure that this personal data will be processed and used exclusively in a manner that corresponds to the purpose for which it was collected and will not associate it with personal data that was collected for another purpose or for the purpose of fulfilling the purchase contract.
8. Before sending the order, the buyer will be asked to confirm by checking the box before sending the order that the seller has notified him in a sufficient, understandable and unmistakable manner: his identification data, which are listed in Art. 1. of these T&C proving the identity of the seller, contact details of the seller or the seller's responsible person, the purpose of processing personal data, which is the conclusion of a purchase contract between the seller and the buyer and the legal basis for processing personal data, that the buyer is obliged to provide the personal data required for the purposes of concluding a purchase contract and properly processing and delivering the order, if the processing is based on Art. 6, paragraph 1, letter f), that the legitimate interest pursued by the seller is direct marketing, identification data of a third party, which is the company that will deliver the ordered goods to the buyer, or identification data of other recipients or categories of recipients of personal data, if any, the period of storage of personal data or criteria for determining it,
9. The seller declares that it will process personal data in accordance with good morals and will act in a manner that does not contradict the regulation or other generally binding legal regulations, nor will it circumvent them.
10. In accordance with the Regulation, the seller provides the buyer whose data is being processed with the following information: the identity and contact details of the Seller and, where applicable, the seller's representative, the contact details of the responsible person, if any, the purposes of the processing for which the personal data are intended, as well as the legal basis for the processing if the processing is based on Article 6(1)(f), the legitimate interests pursued by the Seller or a third party, the group of recipients or categories of recipients of personal data, if any, and, where relevant, information that the Seller intends to transfer personal data to a third country or international organization, the period for which personal data will be stored, or criteria for its determination, information on the existence of the right to request access to his/her personal data from the seller and the right to rectify or erase them or restrict processing or the right to object to processing as well as the right to data portability, the right to lodge a complaint with a supervisory authority, information on whether the provision of personal data is a legal or contractual requirement or a requirement that is necessary for the conclusion of a contract, whether the buyer is obliged to provide personal data, as well as the possible consequences of failure to provide such data, the existence of automated decision-making, including profiling;
11. The buyer has the right to obtain from the Seller a copy of the personal data that is being processed and has the right to obtain all the above information. For any additional copies requested by the buyer, the Seller may charge a fee corresponding to the administrative costs of making the copy.
12. If the buyer exercises his right under point 9.k in writing or electronically and the content of his request indicates that he exercises his right under point 9.k, the request is deemed to have been submitted in accordance with the Regulation.
13. The buyer has the right to object to the seller's processing of his personal data, which he assumes are or will be processed for direct marketing purposes, including profiling to the extent that it is related to such direct marketing. If the buyer objects to such processing, the Seller shall cease processing the personal data for direct marketing purposes from the date of delivery of such objection to the Seller and the personal data of the buyer concerned may no longer be and will not be processed for such purposes.
14. If the buyer suspects that his personal data is being processed unlawfully, he may file a complaint with the Personal Data Protection Office of the Slovak Republic. If the buyer does not have full legal capacity, his rights may be exercised by his legal representative.
15. The seller shall take appropriate measures to provide the buyer with all the information referred to in point 9.j in a concise, transparent, intelligible and easily accessible form, in clear and simple language. The seller shall provide the information electronically or, in accordance with the Regulation, by other means agreed upon with the buyer.
16. The seller will provide the buyer with information about the measures taken based on the buyer's request without undue delay, in any case within one month of receipt of the request.
17. The seller hereby informs the buyer that, in order to fulfill the concluded contract and in accordance with the relevant legal regulations, when processing the buyer's personal data, it is assumed that the Buyer's personal data will be provided and made available to the following third parties or groups of recipients:
18. 1. DHL Express (Slovakia), spol. s r. o., M. R. Štefánika Airport, Bratislava 820 01, Company ID: 31342876, VAT ID: SK2020298610, , registered in the Commercial Register of the Slovak Republic Bratislava III, Section Sa, Insert: 4400/B.
  2. Slovak Parcel Service s.r.o., Senecká cesta 1, 900 28 Ivanka pri Dunaji, Company ID: 31329217, VAT ID: SK2020351993, registered in the Commercial Register of the Bratislava III District Court, Section Sa, Insert: 3215/B.
  3. Company Slovenská pošta, a.s, Partizánska cesta 9, Banská Bystrica 975 99, Company ID: 36631124, VAT ID: SK2021879959, registered in the Commercial Register of the District Court of Banská Bystrica, Section Sa, Insert: 803/S
19. Buyer satisfaction is assessed through e-mail questionnaires as part of the Verified by Customers program, in which the e-shop is involved. E-mail questionnaires are always sent after a purchase is made, unless the sending of e-mail for direct marketing purposes is refused under the relevant legal regulations. The processing of personal data for the purpose of sending questionnaires as part of the Verified by Customers program is carried out on the basis of a legitimate interest, which consists in determining satisfaction with the purchase. A processing intermediary is used to send questionnaires, evaluate feedback and analyze market position. For these purposes, information about the purchased goods and the e-mail address can be transferred to it. Personal data is not transferred to any third party for its own purposes when sending e-mail questionnaires. You can object to the sending of e-mail questionnaires as part of the Customer Verified program at any time by rejecting further questionnaires using the link in the questionnaire e-mail. In case of objection, the questionnaire will not be sent further.
Withdrawal from the purchase contract
1. The Buyer has the right to withdraw from a contract concluded at a distance and from a contract concluded outside the Seller's premises without giving a reason within the period specified by law (see more details in 10.c., 10.d., 10.e. of these T&C), except for a contract whose subject is
2. 1. provision off service, if
  2. 1. the service has been fully provided and
    2. the provision of the service began before the expiry of the withdrawal period with the express consent of the buyer and the buyer declared that he was duly informed that by expressing consent he loses the right to withdraw from the contract after the service has been fully provided, if the buyer is obliged to pay the price under the contract,
  3. delivery or provision of a product whose price depends on price movements on the financial market, which the seller cannot influence and which may occur during the withdrawal period,
  4. delivery of goods manufactured according to the buyer's specifications or custom-made goods,
  5. delivery of goods that are subject to rapid deterioration or spoilage,
  6. delivery of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if the protective packaging was broken after delivery,
  7. the delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
  8. delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, while their delivery can be carried out after 30 days at the earliest and their price depends on price movements on the market, which the seller cannot influence,
  9. carrying out urgent repairs or maintenance during a visit to the buyer, which the buyer has expressly requested from the seller; this does not apply to a contract whose subject matter is the provision of a service other than repair or maintenance, and to a contract whose subject matter is the delivery of goods other than spare parts necessary for carrying out repairs or maintenance, if the contracts were concluded during the seller's visit to the buyer and the buyer did not order these goods or services in advance,
  10. delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that was broken after delivery,
  11. delivery of periodicals, except for delivery under a subscription contract,
  12. goods purchased at a public auction,
  13. provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities, if, according to the contract, the seller is to provide these services at a precisely agreed time or within a precisely agreed period,
  14. the supply of digital content that the seller supplies otherwise than on a tangible medium, if
  15. 1. digital content delivery has begun and
    2. the buyer has given explicit consent to the commencement of the supply of digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract by the commencement of the supply of digital content, and the seller has provided the buyer with confirmation pursuant to Section 17, Paragraph 12, Letter b) of Act No. 108/2024 Z. z. or Paragraph 13, Letter b) of Act No. 108/2024 Z. z., if the buyer is obliged to pay the price under the contract.
  16. The buyer has the right to withdraw from the contract even without giving a reason within the period specified by law (see more in 10.c., 10.d., 10.e. of these T&C) if the buyer and the seller concluded the contract pursuant to point 10.a. paragraphs i. to iii. or paragraph v. of these T&C at a sales event or during an unsolicited visit.
3. The buyer loses the right to withdraw from a contract concluded remotely or outside the seller's premises, the subject of which is the performance of repairs, at the moment of complete provision of the service, if the buyer has expressly requested the seller to visit for the purpose of performing the repairs and the performance has begun with the buyer's prior express consent.
4. The buyer may withdraw from a contract concluded at a distance or from a contract concluded outside the seller's premises until
5. 1. 14 days from the date
  2. 1. acceptance of goods by the buyer according to point 10.f. of these T&C
    2. conclusion of a contract, the subject of which is the provision of a service,
    3. conclusion of a contract for the supply of water that is not for sale in a limited volume or in a specified quantity, and a contract for the supply and consumption of heat,
    4. conclusion of a contract for the supply of digital content that the seller supplies otherwise than on a tangible medium,
  3. 30 days from the date of conclusion of the contract in the event of or in connection with an unsolicited visit or at or in connection with a sales event.
6. If the seller provided the buyer with information pursuant to Section 15, paragraph 1, letter f/ of Act No. 108/2024 Z. z. only subsequently, but no later than 12 months from the start of the withdrawal period pursuant to point 10.c. of these GTC, the buyer may withdraw from a contract concluded at a distance or from a contract concluded outside the seller's premises within
7. 1. 14 days from the date on which the seller additionally fulfilled the information obligation, if the period pursuant to point 10.3. letter a) of these T&C has expired, or
  2. 30 days from the date on which the seller additionally fulfilled the information obligation, if the period pursuant to point 10.3. letter b) of these T&C has expired.
8. If the seller has not provided the buyer with information pursuant to Section 15(1)(f) of Act No. 108/2024 Z. z. or pursuant to point 10.d., the buyer may withdraw from the distance contract or from the contract concluded outside the seller's premises within 12 months of the expiry of the period pursuant to point 10.c. of these T&C.
9. The goods are considered to have been received by the buyer at the moment when the buyer or a third party designated by him, except for the carrier, takes over all parts of the ordered goods, or if
10. 1. goods ordered by the buyer in one order are delivered separately, at the moment of receipt of the goods that were delivered last,
  2. delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece,
  3. delivers goods repeatedly over a certain period of time, upon receipt of the first goods.
11. The buyer may withdraw from a distance contract or a contract concluded outside the seller's premises, the subject of which is the delivery of goods, even before the withdrawal period begins to run.
12. The buyer may exercise the right to withdraw from a distance contract or a contract concluded outside the seller's premises in written form or in the form of a record on another durable medium, and if the contract was concluded orally, any clearly formulated statement by the buyer expressing the buyer's will to withdraw from the contract (hereinafter referred to as the "notice of withdrawal from the contract") is sufficient to exercise the buyer's right to withdraw from the contract. The buyer may use the sample form for withdrawal from the contract according to annex No. 1 of these T&C.
13. The withdrawal period according to points 10.c. to 10.e. of these T&C is deemed to have been observed if the buyer sends a notice of withdrawal from the contract to the seller no later than the last day of the period.
14. In case of doubt about delivery, the notice of withdrawal from the contract sent by the buyer shall be deemed to have been delivered after the expiry of a period appropriate to the method of delivery used, if the buyer can prove that the notice of withdrawal from the contract was sent to the address notified by the seller to the buyer pursuant to Section 5, Paragraph 1, Letter b) of Act No. 108/2024 Z. z. or Section 15, Paragraph 1, Letters a) to c) of Act No. 108/2024 Z. z., or to another address notified by the seller to the buyer after the conclusion of the contract. The notice of withdrawal from the contract shall be deemed to have been delivered on the date of its sending to the seller to the address pursuant to the first sentence, if the postal item containing the notice of withdrawal from the contract cannot be delivered to the seller for reasons pursuant to a special regulation.
15. The seller is obliged to provide the buyer with a confirmation of its delivery on a durable medium without delay after receiving the notice of withdrawal from the contract, if the buyer has withdrawn from the contract using a special function or withdrawal form available in the seller's online interface.
16. The buyer may withdraw from the contract only in relation to a specific product or products if the seller has supplied or provided multiple products under a distance contract or a contract concluded outside the seller's premises.
17. The effects of withdrawal from a distance contract or a contract concluded outside the seller's premises also apply to any supplementary contract to the contract from which the buyer has withdrawn; this does not apply if the parties expressly agree on the further duration of the supplementary contract.
  
  An additional contract under this point means any contract for the delivery or provision of an additional product that is related to the subject of a distance contract or a contract concluded outside the seller's premises, regardless of whether the product is delivered or provided by the seller or another person based on an agreement with the seller.
  
  In connection with the termination of the additional contract under this point, the seller or another person may only demand from the buyer the payment of costs pursuant to Section 21, paragraphs 3 and 5 and Section 22, paragraph 3 of Act No. 108/2024 Z. z.
  
  The amendment to this point does not affect the contract on a tied consumer loan.
  
  The burden of proof regarding the exercise of the right to withdraw from the contract shall be borne by the buyer.
18. The Buyer is obliged to return the goods or hand them over to the Seller or to a person designated by the Seller to collect the goods within 14 days of the date of withdrawal from the distance contract or from a contract concluded outside the Seller's premises pursuant to point 10.a. of these GTC; this does not apply if the Seller proposes to collect the goods in person or through a person designated by the Seller. The period pursuant to the first sentence is deemed to have been observed if the Buyer sends the goods to the Seller no later than the last day of the period.
  
  The Buyer is entitled to refuse to return the goods acquired under a contract concluded during an unsolicited visit, at a sales event or in connection with it, until the Seller refunds the price paid to the Buyer.
  
  When withdrawing from a distance contract or from a contract concluded outside the seller's premises pursuant to point 10.a. of these T&C, the Buyer shall only bear the costs of returning the goods to the Seller or to a person designated by the Seller to collect the goods; this does not apply if the seller has agreed to bear the costs himself, or if the seller has not fulfilled the information obligation pursuant to Section 15(1)(g) of Act No. 108/2024 Z. z. The buyer confirms that the seller has fulfilled the information obligation and declares that he has been informed of the above.
  
  The buyer is liable for the reduction in the value of the goods that has arisen as a result of handling the goods that goes beyond the handling necessary to determine the properties and functionality of the goods; this does not apply if the seller has not fulfilled the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Z. z. The buyer confirms that the seller has fulfilled the information obligation and declares that he has been informed of the above.
  
  The buyer is obliged to pay the seller the price for the performance actually provided by the date of delivery of the notice of withdrawal from the contract, if the buyer, according to point 10.a. of these T&C withdraws from a contract concluded at a distance or from a contract concluded outside the seller's premises, the subject of which is the provision of a service, the supply of water that is not for sale in a limited volume or in a specified quantity, or the supply of heat, and before the start of the provision of the performance has given explicit consent pursuant to Section 17, paragraph 10, letter c) of Act No. 108/2024 Z. z. The price for the performance actually provided is calculated proportionally based on the total price agreed in the contract. The price for the performance actually provided is calculated based on the market price of the performance provided, if the total price agreed in the contract is overvalued.
  
  The buyer shall not incur any obligations under this point and the obligation to pay additional costs pursuant to Section 22, paragraph 3 of Act No. 108/2024 Z. z. no additional obligations or costs.
19. The Seller is obliged to refund to the Buyer all payments received from the Buyer under or in connection with the distance contract, the off-premises contract or the supplementary contract, including the costs of transport, delivery, postage and other costs and fees, within 14 days of the date of receipt of the notice of withdrawal from the contract.
  
  The Seller is obliged to refund to the Buyer all payments under this clause to the extent corresponding to the withdrawal from the contract, if the Buyer has not withdrawn from the entire distance contract or the entire off-premises contract. The Seller may not charge the Buyer additional costs for transport, delivery, postage and other costs and fees.
  
  The Seller is not obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller. Additional costs are understood as the difference between the costs of delivery chosen by the buyer and the costs of the cheapest standard delivery method offered by the seller.
  
  The seller cannot claim from the buyer the costs of
20. 1. provision of a service, supply of water that is not for sale in a limited volume or in a specified quantity, or for the supply of heat during the period for withdrawal from the contract pursuant to Section 20, paragraphs 1 to 3 of Act No. 108/2024 Z. z., regardless of the scope of the performance provided, if
  2. 1. the seller did not provide the buyer with information pursuant to Section 15, paragraph 1, letter f) or letter h) of Act No. 108/2024 Z. z., or
    2. the buyer has not given the seller explicit consent to the commencement of the provision of the service or the supply of water or heat pursuant to Section 17, paragraph 10, letter c) of Act No. 108/2024 Z. z. .,
  3. the full or partial delivery of digital content that the seller supplies otherwise than on a tangible medium, if
  4. 1. the buyer has not given the seller explicit consent to commence the supply of digital content pursuant to Section 17(10)(c) of Act No. 108/2024 Z. z.,
    2. the buyer did not declare that he was properly informed that by expressing consent under the first point he loses the right to withdraw from the contract, or
    3. the seller did not provide the buyer with a confirmation pursuant to Section 17, paragraph 12, letter b) or paragraph 13, letter b) of Act No. 108/2024 Z. z.
      
      The seller is not obliged to return the payments to the buyer under this point in the event of withdrawal from a distance contract or a contract concluded outside the seller's premises, the subject of which is the delivery of goods, before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller proposes to collect the goods in person or through a person designated by him.
      
      The seller is obliged to return the payments to the buyer under this point in the same way as the buyer used to pay for them; this does not affect the seller's right to agree with the buyer on another method of payment, if the buyer is not charged any fees in connection with the payment.
      
      The seller is obliged to ensure the collection of the goods at its own expense within the period according to this point, if, based on a contract concluded outside the seller's premises, the goods were delivered to the buyer's home at the time of conclusion of the contract and, taking into account the nature of the goods, it is not possible to send the goods back to the seller by post.
      
      Unilateral offsetting of claims of the Seller and the Buyer arising from withdrawal from the contract pursuant to point 10.a. of these T&C is prohibited.
      
      Withdrawal from a distance contract or a contract concluded outside the Seller's premises, the subject of which is digital content or a digital service, is subject to Section 852m, paragraphs 3, 5 to 8 of the Civil Code.
21. The buyer declares that the seller has notified him/her of the conclusion of the contract by which the buyer undertakes to pay the price, before the expiry of the withdrawal period under point 10.c. of these T&C.
22. 1. specifically instructed that by granting consent to the commencement of
  2. 1. provision of the service before the expiry of the withdrawal period, loses the right to withdraw from the contract after the service has been fully provided, or
    2. the delivery of digital content that the seller delivers otherwise than on a tangible medium, before the expiry of the withdrawal period, loses the right to withdraw from the contract,
  3. requested his declaration that he was instructed according to section i., and
  4. has requested the buyer's explicit consent to start providing the service or to start supplying water, heat or digital content before the expiry of the withdrawal period and the buyer grants such consent.
23. If, due to the sale of stocks or unavailability of goods, the seller is unable to deliver the goods to the buyer within the period agreed in the purchase contract or at the agreed purchase price, the seller is obliged to offer the buyer a substitute performance or the option for the buyer to withdraw from the purchase contract. If the buyer does not accept the substitute performance offered by the seller within a reasonable period of time or does not withdraw from the purchase contract, the seller is entitled to withdraw from the purchase contract.
Final provisions
1. The parties have agreed that communication between them will be carried out in the form of e-mail messages.
2. Given the fact that in the case of certain goods (especially selected technical products or computer software), their export to certain third countries may be prohibited or restricted or may be subject to obtaining prior public permission or the seller may be contractually obligated to the manufacturer of the goods, or the seller may be obligated to do so under generally binding legal regulations, the buyer is obliged to inform the seller in writing of his intention to export any goods purchased from the seller before doing so and to carry out the export only after the seller has given written consent. All costs related to granting such consent shall be borne by the buyer.
3. The relevant provisions of the Slovak legal order and in particular Act No. 40/1964 Z. z. Civil Code and Act No. 108/2024 Z. z. on Consumer Protection and on Amendments to Certain Acts shall apply to relations not regulated by these T&C. Disputes arising between the seller and the buyer shall be resolved primarily by negotiation and, if no agreement is reached, the disputes shall be resolved by the courts of the Slovak Republic.
4. If any provision of the Purchase Agreement is or becomes invalid or unenforceable, this shall not affect the validity and enforceability of its remaining provisions, if such provision can be separated from the other provisions of the Purchase Agreement as a whole. The Parties shall make every effort to replace such provision with a new one that is as similar as possible in content and effect to the invalid or unenforceable provision, within 30 days from the date on which the relevant provision became invalid, unenforceable or unenforceable or when the Party became aware of it and informed the other Party, whichever is earlier.
5. These T&C shall enter into force with respect to the buyer upon conclusion of the purchase contract. The seller is entitled to unilaterally amend the T&C at any time, and the amendment to the T&C shall be effective on the date of its announcement, unless otherwise agreed.
6. In the process of concluding the purchase contract, the buyer will be asked to confirm by checking the box that he has become familiar with these T&C, read them, understood their content and fully agrees with them.
7. All language versions of the information provided by Reparo are for informational purposes only and in the event of a discrepancy between language versions, the Slovak version shall prevail and all rules shall be governed by it.

Last edited on: 1.6.2025