Skip to Content

SERVICE TERMS

    1. These terms and conditions govern the relationship between the company
      Business name: Milan Kvak - Reparo
      Registered office: Dežerice 102, 957 03 Dežerice
      Trade Register: Okresný úrad Bánovce nad Bebravou, No.: 310-12820
      Company ID (IČO): 56976933
      Tax ID (DIČ): 1128083649
      VAT ID (IČ DPH): not a VAT payer
      (hereinafter “seller”, “service center”, or “reparo”)
      and the customer who orders warranty or post-warranty service of a notebook or other device in accordance with the provisions of Section 652 et seq. of Act No. 40/1964 Coll. of the Civil Code, as amended (hereinafter referred to as the "Civil Code"). These terms and conditions are issued in accordance with the Civil Code, Act No. 250/2007 Coll. on Consumer Protection, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as well as other generally binding legal regulations of the Slovak Republic. ​
    2. The customer acknowledges that data may be lost from the device or storage media during the service intervention. Data loss can be prevented by backing up the data before handing the device over for service.
    3. By using the service, the customer agrees to the possible resetting of the device to factory settings, which results in data loss for which neither the service center nor the manufacturer is responsible.
    4. The service center is not responsible for the loss of accessories that were not explicitly requested in writing, even if they were delivered together with the device.
    5. "No repair – no payment" means that if the device cannot be repaired, the customer does not pay for diagnostics or other services related to the repair, except for transport costs and possible storage of the device. The repair may be excluded from this service even during the repair process without the prior consent of the customer if signs of moisture damage, mechanical stress (e.g., device drop), or previous unsuccessful repair attempts are found in the device.
    6. Device damage
      1. A device that has undergone excessive mechanical stress (such as a fall), exposure to moisture, or has already been disassembled before repair may contain hidden defects that can increase the repair cost. In such a case, the service center reserves the right to charge a handling fee for diagnostics in the amount of €20.00 to €50.00 depending on the complexity.
      2. For devices damaged mechanically (impact, compression), microcracks may form on the electrical circuits, causing malfunction. After disassembly and reassembly, these cracks may not reconnect and may disrupt the electrical circuit. The customer acknowledges that the service center is not responsible for microcracks that cause the device to malfunction, even if these parts were functional before disassembly.
      3. For devices damaged by moisture or liquid, the repair duration varies depending on the extent of the damage. The warranty applies only to new parts replaced by the service center. Over time, additional damage may occur that did not manifest during the repair. The service center is not responsible if the device is not fully functional or does not work at all after moisture damage removal. Moisture removal takes at least 24 hours, sometimes more than a week.
      4. For devices disassembled before repair or after unprofessional repair, it is not possible to clearly assess the extent of the damage without reassembly and restoration of electrical circuits. Even in this case, the service center reserves the right to charge a diagnostic fee of €20.00 to €50.00.
      5. "DOA" devices (Dead on Arrival – dead upon arrival, does not turn on, dead battery) cannot be fully tested before repair. The service center is not responsible for functions that could not be tested at the time of device acceptance (including cases where the customer did not provide passwords or provided incorrect information).
    8. Repair
      1. The service center is not responsible for hidden defects and damages discovered after opening the device or starting the service and does not bear the associated costs.
      2. If it is necessary to order parts for the repair, the repair time may be extended. The service center has no control over shipping delays. If a replacement part is lost during shipping, the service center will try to replace it as soon as possible. Ordering some special parts may be subject to payment of a non-refundable deposit.
      3. The service center may use refurbished or used replacement parts if new ones are not available.
      4. For electronics with glass surfaces (displays) glued by the manufacturer, if the glass separates from the body, the customer must immediately return it for repair. The warranty does not cover cracked glass/screens, even if the crack occurred after separation from the body. If the frame is deformed, the service center will try to straighten it, but if the screen does not fit exactly, this is not grounds for a complaint.
      5. If it is necessary to replace an internal part and the glass/plastic component is already damaged before repair, it may be further damaged during the repair. The customer acknowledges that the service center is not responsible for this.
    10. The customer declares that the device is their property and is not stolen. If it is found to be stolen, they may not get it back.
    11. The original replacement parts (damaged, non-functional) will be returned by the service center only upon request within 7 days of the repair. After this period, they will be ecologically disposed of.
    12. The service center reserves the right to cancel the deposit for an ordered part within 30 days of contacting the customer. After six months, according to the Civil Code, it has the right to ecologically dispose of or sell the device.
    13. The service center may charge a diagnostic fee according to the price list even if the repair was not carried out or was refused after diagnostics. If the customer disagrees with the price proposal, a diagnostic fee of €20.00 to €50.00 will be charged depending on the complexity of diagnostics.
    14. The customer has familiarized themselves with the warranty conditions and, by signing, gives consent to the processing of personal data in accordance with Act No. 122/2013 Coll. on the protection of personal data.
    15. The customer is required to provide contact and billing information. Other personal data (e.g., photos) are not processed, except for pre-agreed data backup.
    16. Warranty
      1. The customer is required to collect the claimed device no later than 30 days after making the claim. After this period, the claim is considered to have been handled on time.
      2. The warranty period for the service is 90 days, for a replacement part that is typically refurbished 12 months, unless otherwise stated.
      3. The warranty does not apply to:
        1. devices exposed to moisture
        2. devices cleaned without replacement of parts after exposure to moisture
        3. devices repaired after exposure to moisture, as long-term functionality cannot be guaranteed
      5. If unprofessional intervention is found, the service center is not responsible for the technician's work.
      6. If the defect is not recognized under warranty, the customer bears all costs associated with logistics and repair.
    18. For a successful repair and guarantee, the device must be fully tested after repair. It may be necessary to:
      1. submit the device in factory settings (reset, logged out of all accounts)
      2. provide a password
      3. submit the device unlocked
      4. If the customer refuses all options, the service center cannot fully test the device and the warranty for the service (90 days) is not provided. The 12/24 month warranty applies only to the replaced part.
    20. After notification of repair completion, the customer has 7 working days to collect the device, after which storage of €1/day/item may be charged.
    21. The customer is required to check the device after receipt and report any damage within 24 hours. Otherwise, a complaint or withdrawal from the contract will not be accepted.
    22. The customer has read the contract terms and is aware of the risks associated with the repair of mechanically or liquid-damaged devices and agrees to the repair and service conditions.
  • Notice:
    • A damaged and repaired device will never be like new. Minor irregularities, gaps, scratches, or reduced sensitivity of control elements may occur during replacement or service.
    • The original water resistance of the device is not guaranteed after service.
    • The service center is not responsible for damage that may occur during service of a device with a swollen or otherwise damaged battery, which may ignite or explode.

Last update: 8.6.2025